CUSTOMER CARE
Everything you need to know before placing your order with H&B Apparel.
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TURNAROUND TIME
All H&B Apparel items are made to order. My standard turnaround time is approximately 7–10 business days, not including shipping time.
Custom orders, bulk orders, or orders requiring special-order garments may require additional processing time. If additional time is needed, I will communicate that with you.
Please keep turnaround time in mind when ordering for birthdays, events, holidays, or other specific dates. If you need an order by a certain date, please contact me before placing your order to confirm availability.
SHIPPING
Shipping is available within the United States. Shipping costs are calculated at checkout based on your order.
Please remember that my 7–10 business day turnaround time does not include shipping time. Once your order has shipped, delivery time is determined by the shipping carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact me as soon as possible.
H&B Apparel is not responsible for delays caused by the shipping carrier after an order has been shipped. If there is an issue with your shipment, please contact me and I will do my best to help.
RETURNS, EXCHANGES & ORDER ISSUES
Because H&B Apparel items are made to order, I do not accept returns or exchanges for incorrect size selection, color choice, or change of mind.
Please review all size, color, garment, and personalization selections carefully before placing your order. Sizing may vary between garment brands and styles.
Custom and personalized orders are final sale once production has begun.
If I make an error with your order or you receive an item that is damaged or defective, please contact me within 3 days of delivery. Include your order number and clear photos of the item so I can review the issue.
If there is a problem caused by an error on my end, I will make it right.
CUSTOM ORDERS
I offer custom apparel for customers looking for something different from the designs currently available in my shop.
Custom orders may include different trades, business apparel, personalized designs, special occasions, group orders, and other custom requests.
Please submit my Custom Order Form with as much information as possible about what you have in mind. After reviewing your request, I will contact you regarding design details, garment options, pricing, and availability.
Submitting a custom order form does not guarantee acceptance of an order. Pricing may vary depending on the garment, design, print locations, sizes, and quantity requested.
Custom and personalized items are final sale once production has begun.
Still have a question?
Send me a message and I’ll be happy to help.